Friendly, knowledgeable and available

"I wanted to take a minute to compliment your staff on the job they do for us. They are friendly, knowledgeable, helpful, and most of all available. I don’t usually have problems when dealing with your company but the few times a problem arose, I was able to get in touch with my team leader who had the authority to take care of it promptly. That’s refreshing! It's one of the reasons I have never looked elsewhere for my background checks."